Frequently Asked Questions

It’s completely normal to feel nervous if you’ve never experienced counselling or therapy before. Many people feel the same way at first. Our therapists are here to support you every step of the way, and they understand how to help you feel comfortable and at ease. The first session is all about getting to know you and your needs at a pace that feels right for you. Remember, you’re in control, and we’re here to create a safe and welcoming space where you can express yourself freely.

Ah... a question that divides opinion, even among counsellors and therapists. Since neither term is a protected term in the UK, there's officially no clear distinction between the two. At Carecoins we often refer to both counselling and therapy. To give some kind of answer to the question though, we feel that counselling is about offering listening skills, empathy and being non-judgmental, with the aim of helping someone to heal or grow. Therapy is a little more in depth, and may be used with those who have deeper underlying struggles, trauma or more complex needs, whilst still using those same counselling skills.

Yes, our therapy sessions are completely confidential. Everything you share with your therapist stays between you and them, ensuring a safe and private space for you to express yourself freely. The only exceptions to this confidentiality are in very specific situations, such as if there is a risk of harm to yourself or others, which your therapist will explain during your first session. Your privacy and trust are of the utmost importance to us, and we take every measure to protect them.

In short, yes. The consultation is there for our team to assess how best we can help you with your journey. This gives us the necessary information to recommend a therapist who fits what you are looking for. We will also explain the next steps, describe what to expect and answer any questions you have.

In your consultation, you can expect a welcoming and supportive environment where the focus will be on understanding your needs and goals. During this session, our expert team will discuss what has led you to seek therapy and explore any specific concerns or issues you wish to address. They will also explain their approach and how the therapy process will work. This initial meeting provides an opportunity for you to ask questions, set expectations, and ensure that both you and your therapist are aligned on the best way forward. It’s a crucial step in creating a comfortable and effective therapy experience tailored to your needs.

The initial consultation is an opportunity to speak to someone who really cares, and to explore what you've been going through. It isn't a counselling or therapy session, but it will help you and us to understand what your needs might be, so that we can get you matched up to the right person. We don't use the word assessment, because that makes it feel bigger (and scarier) than it actually is. Think of it as an informal chat to explore your needs, and an opportunity to be really heard and supported. Your initial consultation can take place by video call or, if you prefer, over the phone. It will always be with a friendly, professionally trained member of our team, who will help you every step of the way.

At Carecoins, we provide a range of options for your therapy sessions to ensure they fit your needs and preferences. You can choose between in-person sessions, online video calls, or phone therapy. Whether you prefer the personal touch of face-to-face meetings, the convenience of virtual sessions, or the flexibility of phone calls, we aim to make accessing therapy as comfortable and accessible as possible. Feel free to select the method that works best for you, and you can adjust your choice as needed.

This is a tricky one to answer. It will depend on lots of things - what has brought you to counselling or therapy in the first place? What are you looking to gain from coming? Is it for one issue or several? The number of sessions you need will be unique to you. Some people will have 3 to 4 sessions and feel they've made enough progress with that. Some may have sessions weekly for a year or more. Others may have a few sessions weekly, and then move to having a monthly review session with their counsellor or therapist. Carecoins allows you to be flexible with the frequency of your sessions based on your need.

After you enquire with Carecoins, your consultation is typically scheduled within 48 hours. Following this consultation, which helps us understand your needs and match you with the right therapist, sessions are usually booked 48 hours thereafter. This process ensures that everything is in place for a smooth and effective start to your therapy journey. If you have specific timing needs or preferences, please let us know, and we’ll do our best to accommodate them.

Yes, you can switch therapists if needed. We understand that finding the right therapeutic match is important for your comfort and progress. If you feel that another therapist might better meet your needs or if you simply wish to explore a different approach, just let us know. We’re here to support you in finding the best fit for your therapy journey.